📈 User Research Framework

How does it work?

The framework covers all the things we’re looking for from designers, researchers, and managers at Bright. We’re interested in these five elements:

• Mastery - Your Bright knowledge and technical capability
• Impact - The size, scope and value of what you deliver
• Influence - How you change the world around you for the better
• Comms & Feedback - How you interact with others
• Leadership - How people around you become better and more impactful

We sort them into four levels, and we try to give specific examples of behaviours we expect for each. The more behaviours you show from your level, the more you’ll progress.

Your manager will work with you on this. None of it will happen mysteriously behind closed doors. You’ll agree what level of progression you’re going for and what you need to improve on with your manager. It should be clear how you’re doing relative to that at all times.

Things to keep in mind

• There are many different ways to progress and be valuable to Bright as you grow, including deep technical knowledge and ability, design & research leadership and people management. All are equally valuable paths in Bright's design team
• The framework represents a career’s worth of progression, people shouldn’t expect to fly up it in 18 months!
• Design progression isn’t an exact science and there will always be some ambiguity
• This isn’t a checklist – it’s possible to progress up a level without showing all the behaviours in that level
• There may be levels on top of what we have here but we won’t add them until we need them
• If you still have any questions, please ask your manager

Give us your feedback!

This is only the first version of our framework and we really want your feedback. We're particularly keen to add as many examples to the behaviours as possible, to further clarify them.